Last updated: November 30, 2016
WHAT INFORMATION ABOUT ME IS COLLECTED AND STORED?
Information You Provide
We collect and store information that you provide to us through our websites, in our stores, through our customer service representatives, at events, through mobile applications, through marketing efforts, including contests, sweepstakes and events, and through third parties, or any other way we interact with you. We are one of the VF Corporation family of brands and may also receive information about you from other brands held by VF Corporation.
You may choose not to provide certain information, but then you might not be able to take advantage of certain capabilities of this website, our mobile applications or other services we may offer. For example, you must provide certain personal information in order to place an order or to register for a membership in our stores or through this website.
We may request, collect and store some or all of the following types of personal information: name, billing address, shipping address, residential address, e-mail address, telephone number, financial and payment information, such as credit card number and expiration date, gender, personal interests, birthday, information about a third party you provide when we ship an order. We may also maintain a record of your product interest and purchases.
When you download or use our mobile applications, we may receive information about your location and your mobile device. We may use this information to provide you with location-based services like local store information, search results, and other personalized content. Most mobile devices allow users to disable location services by using controls located in the device’s settings menu. If you have questions about how to disable your device’s location services, please contact your mobile service carrier or your device manufacturer.
Automatically Collected Information
We collect and store certain other non-personally identifiable information automatically whenever you interact with us. For example, we may collect your Internet Protocol (IP) address and browser information and reference site domain name when you visit this website and analyze this data for preferences, trends, and site usage statistics.
“Cookies” are small text files that a website sends to a user’s hard drive through the browser for data storage. Most browsers accept cookies automatically but allow you to disable them. By disabling or otherwise rejecting cookies, you may not be able to take full advantage of all offerings on this website. We recommend that you leave cookies “turned on” so that we can offer you a better shopping experience on this website.
We use third-party companies to provide Internet data hosting and to help us measure and determine how visitors use our website and the effectiveness of our website and promotions in order to help us improve and optimize our website and the products and services we offer. We also use third-party companies to serve advertisements (banners or links) on our behalf across the Internet. These companies use tracking technologies (including cookies and pixel tags) to collect non-identifiable information about your visits to our website and your interactions with our products and services in order to provide tailored advertisements based on your interests and browsing of our website (remarketing) on our behalf and on behalf of other advertisers across the Internet. We use third-party audience data (such as age, gender, and interests) to better understand and advertise to audiences that visit our website. We do not use or associate personally identifiable information with remarketing lists, cookies, data feeds, or other anonymous identifiers.
In addition, some of our e-mail communications to you may include a “click-through URL” linked to a particular page on the website. By clicking on one of these URLs, you will automatically enter our website and we may collect information related to the “click-through.” You may avoid having this information collected by not clicking on URL links in our e-mail communications.
We also may use a variety of retail analytics tools in our stores for operational and marketing purposes, such as measuring and analyzing traffic patterns. These tools may collect data from sensors, including video cameras, smartphone detectors, Wi-Fi networks, or other devices, to improve your in-store experience.
Information from Other Sources
We may collect information about you from third-party sources and information that is publicly available. For example, information you submit in a public forum (e.g., a blog, chat room, or social network site) can be read, collected, or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances. Another example, is that we may receive demographic information about you from a third party to make our service and marketing efforts more efficient and personalized for you.
HOW IS INFORMATION USED?
We use the personal information we collect to conduct our business, communicate with you, and provide great products, services, and experiences. We or third-party service providers we engage may use the information to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations, to provide customer service, to respond to your comments, questions or complaints, to personalize your experiences, to analyze your preferences and shopping habits, to analyze trends and statistics, to administer and fulfill our contests and other promotions, to analyze and improve the website and our products and services, and to send you marketing communications and other information regarding our products, services, marketing, or special events. We also use your information for business purposes such as security, payment processing, analytics, operations, fraud detection, reporting, making back-ups, and legal compliance.
You always have the choice not to receive marketing communications. For instructions on opting out of those communications, please see the section entitled “Can I Indicate Whether or Not I Want to Receive Promotional Communications?” below.
WITH WHOM IS INFORMATION SHARED?
We may share personal information with certain third parties that perform services on our behalf. The services provided by those third parties may include: operating the website, hosting the website, providing the products and services you request, authorization and processing of your payments, product fulfillment, fraud protection and credit risk reduction, product customization, marketing and promotional material distribution, loyalty program management, promotions fulfillment, web site evaluation, data analysis and, where applicable, data cleansing. Those third parties are not authorized to use or disclose personal information you provide to us on or through this website for any purpose other than to perform the services designated by us.
WHAT ABOUT THE PRIVACY OF CHILDREN UNDER 13?
WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE?
HOW CAN I UNSUBSCRIBE OR CHANGE YOUR INFORMATION?
We want to communicate with you only if you want to hear from us. You have the right to request confirmation of what information we hold about you and to correct, update or change such information. If you prefer not to receive information from us or would like to correct, update or change your personal information or preferences, please follow the instructions below.
To unsubscribe from an e-mail, please follow the instructions in any e-mail you receive. You can also send us a request by e-mail to firstname.lastname@example.org. Please be sure to include your first and last name and account e-mail address in your request.
Please note that objecting to our holding and using your information may prevent us from providing you with some of our products or services.
DIRECT MAILS AND CATALOGS
If you would like your name and address removed from Timberland’s direct mailing list or if you would like to update your mailing information, you can call us at (852) 26342804 or e-mail us a request at email@example.com. Please be sure to include your first and last name and mailing address in your request.
Please note that your request to be removed from our e-mail lists might take up to three (3) business days to become effective (regular mailing lists may take up to 1 week). Even if you’re removed from a list, you will still receive our communications before the subscription process is completed.
WHAT HAPPENS WHEN I LINK TO OR FROM ANOTHER WEBSITE?
[VF Hong Kong Limited] Attn: Customer Services Department
[Company Address] 25/F, C-Bons International Center, 108 Wai Yip Street, Kwun Tong, Kowloon
[Email Address] firstname.lastname@example.org
By using our website and/or registering a membership with us, you’re agreeing to let us collect and use your information as we describe in this Privacy & Security Policy. If we change our policies, we will post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it