Frequently Asked Questions

Q: I’ve read that timberland allows customisation for shoes and boots which allows me to show off my true personality. What is that about?

A: Apart from readily made footwear, you may also choose to customise your own boot, boat shoe or hand-sewn shoe. This means you get to build your shoe from scratch — from the choice of material, colour, finishing, down to the very fine details of adding your own monograms or initials!

All stores offers three types of “Design Your Own” services. Read more from our DYO section.

Q: Can I purchase goods from the US site ?

A: If the delivery address is in Hong Kong, you are not able to purchase goods from the US Timberland web site. You can go to the nearby Timberland concept store, stores / counters to purchase and find similar products.

Q: Where can i view the full list of products from timberland?

A: You can view our latest product catalogue or by visiting any of our stores in Hong Kong.

Q: Where can i find a timberland store?

A: For the full listing of our Timberland outlets, please click here.

Q: Are there offers online shopping and mail-order?

A: There is no Hong Kong Timberland online shopping and mail-order service, you can go to the nearby Timberland concept store, stores / counters to purchase.